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Last Updated: October 16, 2026

We Are Here to Help!

If you have any questions, concerns, or inquiries regarding your order, shipping, returns, payment methods, or our store policies, please do not hesitate to reach out to our customer support team.

Customer Support Information

Store Name: Flaxguild

Owner: MARC JOSEPH GIANNITTI

Website: https://flaxguild.com

Business Address:
106 Gildersleeve Rd
Portland, CT 06480-1263
United States

Customer Support Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Eastern Time follows Eastern Standard Time (EST, UTC−5) during standard time and Eastern Daylight Time (EDT, UTC−4) during daylight saving time.

How We Can Help

You can contact us for assistance with:

  • Orders: Questions about placing, modifying, or canceling an order.
  • Shipping & Tracking: Delivery updates, transit time inquiries, or reporting delayed packages.
  • Returns & Refunds: Starting an eligible return, checking refund status, or reporting damaged, defective, or incorrect items.
  • Payments: Payment processing questions or checkout assistance.
  • General Inquiries: Product details, material specifications, care instructions, or policy questions.

Quick Tips Before You Email

To help us resolve your inquiry as quickly as possible, please include the following details in your message when contacting us about an existing order:

  • Your full name
  • Your order number
  • The email address used during checkout
  • Clear photographs and a description of the issue if you are reporting a damaged, defective, or incorrect item

For your security, please never send complete credit card numbers, card security codes, or account passwords through email.

Send Us a Message

Fill out the form below and our customer support team will get back to you promptly.